PRIVACY POLICY

1. Information We Collect

We collect data in the following ways:

A. Directly from You

Contact details: Name, email address, phone number.

Business or trade information: Company name, service type, and related details.

Conversation content: Messages and queries you send via our chatbots.

Billing details: Payment information when purchasing paid services.

B. From Chatbots on Client Websites

Chat transcripts, including the content of your enquiry and any forms submitted via the chatbot.

Location or service area information if provided.

Any files or attachments you send.

C. From Social Media & Messaging Platforms

Your profile name and any public information the platform provides (e.g., profile picture).

Message history and interaction timestamps.

Any attachments, images, or files you send through the chat.

We only collect information necessary to provide the requested service and respond to your enquiry.

2. How We Use Your Information

Your information may be used to:

Deliver and improve our chatbot services across all platforms.

Respond to your messages and provide quotes, bookings, or other requested services.

Enhance chatbot performance through anonymised training data.

Send updates, support messages, or important service communications.

Maintain security, troubleshoot, and ensure quality service delivery.

Meet legal and regulatory obligations under Australian law.

3. How We Share Your Information

We may share your information with:

Our clients — to respond to your enquiry or booking request.

Service providers — trusted partners who help us operate (hosting, analytics, payment processing).

Platform providers — such as Meta (Facebook, Instagram), Google, or WhatsApp, in line with their API policies.

Authorities — if required by law or to protect safety and security.

We will never sell your personal information to third parties.

4. Platform-Specific Privacy

When using a Bot Bloke chatbot on a third-party platform, that platform’s own privacy policy also applies. For example:

Messages on Facebook Messenger are also subject to Meta’s Privacy Policy.

Messages on WhatsApp are subject to WhatsApp’s Privacy Policy.

Bot Bloke securely stores the data we receive, and our use is limited to delivering the chatbot service and relaying your enquiry to the intended recipient.

5. Security

We apply industry-standard safeguards, including encryption and access controls, to protect your information. While we take these measures seriously, no system is completely secure, so please avoid sharing highly sensitive personal information unless necessary.

6. Data Retention

We keep your information only as long as required to:

Deliver the services you’ve requested.

Improve service quality.

Meet legal obligations under the Privacy Act 1988 (Cth).

You may request deletion of your conversation history or personal data at any time (see “Your Rights” below).

7. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles (APPs), you have the right to:

Access and request a copy of the personal information we hold about you.

Request corrections to inaccurate or incomplete information.

Make a complaint if you believe your privacy has been breached.

We will respond to all requests in accordance with the Privacy Act 1988 (Cth).

8. Cookies & Tracking

When you use a Bot Bloke chatbot on our website, we may use cookies or similar technologies to improve performance and personalise your experience. You can disable cookies in your browser settings, though some features may not work as intended.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last Updated” date reflecting the most recent changes.

10. Third-Party Software & Data Hosting

Bot Bloke licenses software from Go High Level (GHL) to deliver certain parts of our services to clients.

Here’s what this means for you and your data:

Data hosting location

GHL’s servers and databases are hosted in Amazon Web Services (AWS) data centers located in the United States.

All customer account data, contacts, conversations, pipelines, automations, and media processed via our GHL platform are stored on these servers.

Security and compliance

AWS is a highly secure cloud provider and is compliant with international security standards such as SOC 2, ISO 27001, and GDPR-ready infrastructure.

GHL itself uses data encryption in transit (TLS/SSL) and at rest (AES-256) to protect stored information.

While this data is securely stored overseas, Bot Bloke continues to comply with the Australian Privacy Principles (APPs) when handling all personal information.

11. Contact Us

For any privacy-related questions or requests, please contact:
info@botbloke.com